RETURN & EXCHANGE POLICY

Your Satisfaction Is Always Guaranteed at One Hanes Place!

We guarantee to replace your One Hanes Place order or refund your money (your choice) for any reason. So, if you're not satisfied with your One Hanes Place order, just send it back and we'll take care of the rest. We Promise. It's that easy!

2 Ways to Return One Hanes Place Merchandise

ONE HANES PLACE CATALOG & ONLINE RETURNS & EXCHANGES BY MAIL.

No need to call. Just follow instructions on the back of your packing ticket. If you can't find your packing ticket, send the item(s) with an explanation to:

Satisfaction Guarantee
One Hanes Place
P.O. Box 5000
Rural Hall, NC 27098.

Please wash worn garments before returning. (Shipping charges are not refundable.)

How long will it take to process my OneHanesPlace.com or One Hanes Place catalog return?
Please allow 3-4 weeks from the time you ship your return to us to process your refund, credit your charge card or handle your exchange. Until we process your return, we are unable to tell you the status of the return. For credits issued to credit cards, it may take two billing statements for your credit to appear on your statement.

ONE HANES PLACE CATALOG & ONLINE RETURNS & EXCHANGES IN OUR STORES.

Save on return postage when you return a One Hanes Place item to any of our 190+ L'eggs Hanes Bali Playtex and Hanesbrands Outlet Stores. Click here to find a store near you.

Important:

  • Item(s) must be accompanied by the packing slip.
  • We'll gladly exchange any product sold in our store for an even exchange (providing the exchange item is available).
  • Credit card refund charges will be credited to your account during 10 a.m. - 12 midnight Monday-Friday, ET.
  • If you paid for your One Hanes Place order by check, a refund check will be mailed to you. Cash refunds will not be made in the store.

Click here for locations of all L'eggs Hanes Bali Playtex and Hanesbrands Outlet Stores.