CUSTOMER SERVICE, SHIPMENT & RETURNS CHANGES DUE TO NOVEL COVID-19 PANDEMIC
SHIPMENT DELAYS DUE TO COVID-19
We are experiencing delays in processing and shipping your order due to safety precautions
we’re taking to protect our employees and community against COVID-19. You can expect your order to ship in approximately 14 days. Our team is working hard to get your order to you and we’ll keep you posted. We’re sorry for any inconvenience this may cause.
CUSTOMER SERVICE: EMAIL OR PHONE ONLY
We are currently not offering Chat services. You may experience slower response times to inquiries.
We promise to work as diligently as we can to meet your needs.
Phone Service: 9 am – 5 pm EST, Monday – Friday
During this time, please expect 4-6 weeks for returns processing due to delays.
We want you to be completely satisfied with your online order. If you're not for any reason, you can return any unused item(s) within 90 days of purchase. We will issue a prompt credit to your account when your return is received.
STEP 1 Complete the Return InformationFill out the return quantity and return code on the packing ticket enclosed with your order.
STEP 2 Pack it upHow to pack: Place your item(s) and packing ticket in a secure package, removing or covering any labels on the package.
STEP 3 Send it back
Option A: Delivery method of your choice.
If you prefer to return using the delivery service of your choice, please ship your return pre-paid to:
One Hanes Place Returns P.O. Box 5000 Rural Hall, NC 27098