CUSTOMER SERVICE, SHIPMENT & RETURNS CHANGES
DUE TO NOVEL COVID-19 PANDEMIC

SHIPMENT DELAYS DUE TO COVID-19
We are experiencing delays in processing and shipping your order due to safety precautions we’re taking to protect our employees and community against COVID-19. You can expect your order to ship in approximately 14 days. Our team is working hard to get your order to you and we’ll keep you posted. We’re sorry for any inconvenience this may cause.

CUSTOMER SERVICE: EMAIL OR PHONE ONLY
We are currently not offering Chat services. You may experience slower response times to inquiries. We promise to work as diligently as we can to meet your needs.
Phone Service: 9 am – 5 pm EST, Monday – Friday

RETURNS PROCESSING
During this time, please expect 4-6 weeks for returns processing due to delays.

Returns

We want you to be completely satisfied with your online order. If you're not for any reason, you can return any unused item(s) within 90 days of purchase. We will issue a prompt credit to your account when your return is received.

  1. STEP 1   Complete the Return InformationFill out the return quantity and return code on the packing ticket enclosed with your order.
  2. STEP 2   Pack it upHow to pack: Place your item(s) and packing ticket in a secure package, removing or covering any labels on the package.
  3. STEP 3   Send it back
Delivery

Option A: Delivery method of your choice.

If you prefer to return using the delivery service of your choice, please ship your return pre-paid to:

One Hanes Place Returns
P.O. Box 5000
Rural Hall, NC 27098

Returns

Option B: Returns, so convenient!

  

Click here to print your Return Label.

  • No postage required if you print and use the pre-paid return label.
  • The cost of using the pre-paid label is $6.95 and will be deducted from your refund.
  • Please see return label for additional instructions on how to position and attach it to your package.
  • Simply place your package in your mailbox or drop it off at any post office.
Return to Store

Option C: Return to a Hanesbrands Outlet Store near you.

  

Store Locator

  • Item(s) must be accompanied by the packing ticket and returned Monday – Friday, excluding holidays.
  • Credit Card and Paypal refund charges will be credited to your account. It may take up to two billing statements for a credit to appear on your account.
  • Cash refunds cannot be made in the store.
FYI

FOR YOUR INFORMATION

  • Want a different size or style? Please place a new order.
  • Allow 3-4 weeks for your return to be received and to process your request.
  • Original shipping and handling fees are not refundable unless your item(s) were damaged, defective, or not what you ordered.
  • We will not issue a returns credit for used products unless the product was defective.
© 2020 Hanesbrand Inc. All rights reserved. Playtex is a registered trademark Used under license.